Routine query
A future approved knowledge base may support read-only answers or drafts.
SUPPORT & ESCALATION
AI may draft.
People decide.
The support design keeps routine summaries separate from refunds, incidents, legal questions, safety matters and other decisions that require a person.
PRE-LAUNCHV1DRAFT
Human escalation
Refund, safety, complaint, legal and incident matters remain with authorised people.
Fail safely
If any AI or notification adapter fails, manual support and existing order handling continue.
No live transaction or professional approval is represented.